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mypensionplan gives you secure access to your pension information when you need it. It’s easy, convenient and green! To learn more, click on the mypensionplan logo below.
Contact Us
It can be challenging to know who to contact with questions or concerns about your pension plan. To make your pension experience easier, we have organized our contact information into sections, which will help direct your concerns appropriately. Click 
in each section to expand contact information.
Please do not send personal information by e-mail. E-mail is not a secure method of transmitting sensitive information (such as your member ID, social insurance number, birth date or address). To protect your privacy, any requests containing personal information should be made by telephone, fax, mail or in person by appointment. For a more timely response to requests, please provide a daytime phone number.
If you live outside of North America, please call our international toll-free phone number: enter your country's international calling/access code, then 1-800-661-81988 (local long distance dialing rules will apply).
Your international calling code may vary by country. Please confirm with your local telephone service provider before dialing.
Alberta Pensions Services Corporation (APS) operates the Member Services Centre, Employer Services, Pension Payroll, Client Service Advocate and the Privacy Advocate on behalf of the Local Authorities Pension Plan.
- Calculating pension benefits
- Retirement options
- Your member annual statement
- Requesting or filling out forms
- Changing contact information
If you live outside of North America, please call our International Toll-free Phone: 800-661-81988 (Local long distance dialing rules will apply).
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
- Explanation of pension information for administrative duties
- Requesting or filling out forms
- Employer workshop schedule
- Assistance with Pension e-guide
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
- Payment of benefits
- Calculation of benefits
- Pension plan terms
- Requesting forms
5103 Windermere Boulevard SW
Edmonton, AB T6W 0S9
Contact the LAPP Board/Executive Team if you have inquiries regarding the governance of the Plan.
Edmonton, AB T5J 2M8
The Client Service Advocate ensures we deliver on commitments to provide clear information.
If you have a concern about how your personal information is handled, contact the Privacy Advocate.
Manager, Privacy and Access/Privacy Advocate
All media inquiries should be directed to Stakeholder Relations at the Executive Offices of the Local Authorities Pension Plan (LAPP).
